Our first Call Center opened its doors in 2019 with the purpose of providing clients with a wide array of services to improve their bottom line. Our headquarters is located in Shop#20 at the Sagicor Business Center in Montego Bay, St. James. Our sales floor is host to 78 agent stations and 3 supervisor stations. Our employees also have access to facilities such as a break room and multi-purpose boardroom.
Call Center Solutions quickly gained traction by representing clients from coast-to-coast. Our company has opened a second location in Montego Bay, St James at GWEST Lot 6 on Crane Boulevard, Fairview. This expansion presents the addition of 175 agent stations and 5 supervisor stations. Each seat is in rotation of multiple employees. Our new location will also have a breakroom, multi-purpose boardroom, and outdoor patio for our employees. With this expansion, we are thrilled to offer our services to new clients while providing the same exceptional service to our existing clients alike. This new facility will launch operations January 1st, 2022.
Here at Call Center Solutions, we provide businesses with customizable services that will fit their individual needs. Some services we extend to our customers include end-to-end customer support with omni channel chat, full call center services, human resource oversight, and recruitment support. Professionalism is a top priority with no language barriers to ensure success for your business. Call Center Solutions is web-based, yet close proximity to the states. Additionally, we offer back-office support, technical support, and billing. Our mission is to increase your conversion rate. We promote growth and efficiency within your organization while you maintain full control of operations.
Some of the notable businesses we currently service include Brittain Resorts and Hotels, Southern Management, and Xplor!e. Our full client portfolio can be found on our website.
If you are interested in our services, please contact us at [email protected] or by visiting our site.
Our employees at Call Center Solutions can expect a workplace that offers an incredible sense of team culture. In both of our locations, our accommodations bid the comfort and versatility that will help you to succeed. Our current employees enjoy retreats, outings, and in-office meal days. A team favorite is our Spirit Days! We are currently hiring for multiple positions. If you’re interested in joining our team, please apply on our website.
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