Our team sat down to interview Brittain Resorts and Hotels. Working together since our opening, BRH can give an exceptional example of what it’s like being a client of Call Center Solutions.

Q: Why did your company decide to hire Call Center Solutions over other options?

• A: Being in the hospitality industry, our seasonality can impact our labor force.  We were looking to broaden our labor efforts to ensure we were fully staffed year-round. Covid made it very difficult to find employees and CCS made it easy. 
  
  

Q: How has Call Center Solutions met or exceeded your expectations? 

• A: The rewards and recognition program has gone above and beyond to support the staff and keep the employees engaged and having fun. 
  
  

Q: What has CCS done for your business that you have found particularly valuable?

• A: The recruiting process has proven to be an invaluable service. 
  
  

Q: Do you feel your continued communication with CCS has been straightforward? Have we proactively listened and worked to find possible solutions?

• A: Yes, the weekly meetings help to ensure our visions are aligned, and the team is great at providing support where needed. 
  
  

Q: Would you recommend CCS to other businesses? Why?

• A: Yes!  They keep our business running smoothly and provide continued support.
  
  

Q: What benefits has your company received from working with CCS?

• A: CCS has helped us tremendously with lowering attrition, providing more qualified applicants, and improving our recruiting process.
  
  

Q: Does your company feel that you have received the promised services from CCS?

• A: CCS has provided what was promised and continues to go above and beyond by offering additional support on a consistent basis. 
  
  

Q: Have we helped promote growth within your company?

• A: CCS has promoted growth within our organization and allowed us to take on more business while keeping costs down. The plentiful workforce keeps our abandonment rates low and helps to increase conversion rates.