Our organization went through an RFP process to seek services for our visitor call center needs. During the entire RFP process, implementation phase and beyond, Call Center Solutions delivered effective results on all fronts. CSS was not only cost effective for our organization, but their level of service, open communication and collaborative approach has been impressive. Their partnership supports enables our visitor center team to be able to provide optimal service and information to our destination’s visitors. We very much appreciate their support and recommend their services to others seeking to elevate their customer service and support presence.

CCS is very respected in the community and the management team is great with communicating. They are happy to help navigate through local laws and regulations. We have been very pleased with this relationship and hope to continue this partnership in the foreseeable future.

In my many years of interviews with locals in the area, CCS has a great reputation for providing a great environment for their employees, as well as supplying the staff with development opportunities.

CCS has helped us tremendously with lowering attrition, providing more qualified applicants, and improving our recruiting process. CCS has promoted growth within our organization and allowed us to take on more business while keeping costs down. The plentiful workforce keeps our abandonment rates low and helps to increase conversion rates.

Leading an international team has been pivotal for my career growth. It's not just about bridging distances but transcending boundaries, cultures, and perspectives. This experience has honed my leadership skills, making me more adaptable and globally-minded. It's a standout addition to my resume, demonstrating my ability to thrive in diverse environments and drive success on a global scale.

We at 30A Escapes would recommend CCS to other businesses as we have built a great client relationship with CCS. The team there cares about our agents as well as our needs as a call center. We are able to have a more flexible schedule for High Peak Season due to our agents in the call center being open to working any schedule needed.

Before signing with CCS, our main hesitation was the transition to having virtual agents. We were unsure of what to expect and how the training process would go with such a unique property. However, after thorough discussions and demonstrations with the CCS team, we were reassured of the capabilities and professionalism of the virtual agents.

One of the specific features and services that we appreciate most about CCS is their onsite operations team that manages the agents. It gives us peace of mind knowing that the operations team is dedicated to ensuring high-quality service delivery.

We're excited about our ongoing collaboration with CCS!

CCS has greatly improved our ability to track key metrics such as wait time, abandonment, and production by reservations agents. These are all critical in helping us improve our performance.

CCS was there for us every step of the way. They provide a quick, and easy solution to a problem that plagues our industry. They really are the “easy” button for Call Centers.